A Practical Guide to Service Management

Name: A Practical Guide to Service Management
Price: 54.99 USD

$54.99

350 pages

Insights from industry experts for uncovering, implementing, and improving service management practices

bookOctober 13th, 2023

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Created by Lawrence J. "Butch" Sheets, Keith D. Sutherland

Cover image for A Practical Guide to Service Management

ISBN: 9781804612507

PID: B18890

This book provides pragmatic guidance on service management as an organizational capability. The chapters will guide you through key information about various methods, best practices, and frameworks that form the foundation for a service management capability, along with common processes and key elements of a service management practice.

A complete, pragmatic guide on service management from industry experts
Learn industry best practices and proven strategies to establish and improve a service management capability
Get hands on with implementing and maintaining a service management capability
Purchase of the print or Kindle book includes a free PDF eBook

Table of Contents

22 Chapters

1
Understanding Service Management
2
Getting to Grips with Service Management Frameworks
3
Working with the 'Design Thinking' Aspect of Service Management
4
Systems Thinking in Terms of Service Management
5
Service Management Key Concepts
6
Incident Management
7
Problem Management
8
Change Management
9
Release and Deployment Management
10
Request Management
11
Service Catalog Management
12
Service Asset Management
13
Configuration Management
14
Business Relationship Management
15
Service Level Management
16
Pragmatic Application of Service Management
17
Implementing a Successful Service Management Capability with Key Artifacts
18
Reviewing Critical Success Factors for Service Management Capability
19
Realizing CSFs for Service Management Implementation
20
Sustaining a Service Management Practice
21
Appendix 1
22
Appendix 2